NIC FM strengthens national sales leadership with appointment of Olivia Wheeler

NIC FM is delighted to announce the appointment of Olivia Wheeler as Director of National Sales, further strengthening the company’s leadership team as it continues its ambitious programme of sustainable growth across the UK.

Olivia joins NIC FM with an outstanding reputation for building strong client relationships, developing high-performing teams and delivering results. Bringing a fresh perspective, exceptional energy and a genuine passion for both people and the facilities management industry, she will play a key role in supporting the next phase of the company’s strategic growth.

The appointment represents another significant investment in NIC FM’s future, reinforcing the business’s commitment to attracting industry-leading talent and ensuring clients continue to benefit from innovative thinking, outstanding service and long-term partnerships.

Throughout her career, Olivia has become known for her ability to inspire those around her, build collaborative teams and create lasting relationships founded on trust, integrity and delivering the right outcomes for customers. Her leadership style and customer-first approach closely reflect the values that have underpinned NIC FM’s success for more than 50 years.

Welcoming Olivia to the business, Paul Castle, Chief Sales Officer at NIC FM, said:

“Olivia is an exceptionally talented individual with a genuine passion for people, our industry and delivering the right outcomes for customers. Her appointment reflects our continued investment in outstanding talent and demonstrates our confidence in the future of NIC FM.

She has the ability to influence, inspire and help shape the future of our business. I have no doubt she will become a major driving force within our sales leadership team as we continue to grow.

Sales within the facilities management sector is highly competitive, and finding individuals who genuinely stand out is rare. When I first met Olivia, I immediately wanted to know more. After every conversation, I left wanting another. That curiosity, combined with her authenticity, commercial insight and natural ability to connect with people, is incredibly uncommon.

Simply put, Olivia gets things done. She builds teams, shapes decisions and brings an infectious enthusiasm that lifts everyone around her. I am incredibly proud that she has chosen to join NIC FM, and I know she will make a significant contribution to our future success.”

Speaking about her appointment, Olivia Wheeler, Director of National Sales, said:

“I am absolutely delighted to be joining NIC FM at such an exciting point in the company’s journey. The business has built an outstanding reputation for quality, innovation and putting people first, and it’s clear there is tremendous momentum across every part of the organisation.

From my very first conversations, I could see the passion, ambition and culture that make NIC FM different. There is a genuine desire to do the right thing for clients, colleagues and the wider industry, and that really resonated with me.

I’m excited to work alongside such a talented team, build lasting partnerships with our customers and help support the next chapter of continued growth. It’s a fantastic opportunity and I can’t wait to get started.”

Olivia’s appointment further strengthens NIC FM’s national leadership team and reinforces the company’s long-term commitment to investing in exceptional people who can help shape the future of facilities management.

As the business continues to expand its national footprint, invest in technology and innovation, and deliver outstanding service across multiple sectors, Olivia’s leadership will play an important role in driving strategic growth, strengthening customer partnerships and creating new opportunities for the future.
Everyone at NIC FM extends a very warm welcome to Olivia and wishes her every success in her new role.

Sectors

Car Showrooms and Dealerships

NIC understand the importance of the buying experience to your clients and that the highest level of service will best reflect the quality of your vehicles.

Distribution and Logistics

We understand the importance of distribution within the retail supply chain. This industry demands a special level of service that often involves precision time-tabling and the highest standards of hygiene.

Education

NIC has a long-standing history within the education sector. With our extensive experience, we understand the requirements of service delivery to schools both during term-time and holiday periods.

Offices

NIC fully understand the importance of providing your staff with a clean, well-maintained and safe working environment.

Retail

NIC recognise the importance of perception and the customer experience to our clients. In such a fast-paced environment as retail first impressions really do count.

Medical

We understand that infection control, hygiene and cleanliness are paramount to the Healthcare Sector’s service delivery.

Events and Stadia

Customer satisfaction and perception is at the heart of a positive experience at an event or stadium attraction.

Hospitality

The Hospitality industry backbone is comprised of customer service, a concept shared by NIC.

Leisure

At NIC we know how demanding the leisure environment can be. The strict level of hygiene and cleanliness that is required, has to be met by an experienced and professional team.

Hotels and Housekeeping

NIC recognises that first impressions are crucial within the hotel industry and the presentation of your hotel rooms and reception areas are extremely important to your customers and ultimately to your reputation.

Manufacturing and Industrial

Whether you have a manufacturing plant or factory, we understand that these types of industrial facilities are often the most challenging environments to keep clean and safe.

Student Accommodation

NIC understands the quick student accommodation turn arounds required at the end of the academic year.

Testimonials

NIC Services Group Ltd have had a relationship with us for over 30yrs, they have always been competitive, maintained high standards and provided consistent performance in our stores, their approach is a “can do” attitude combined with an innovative and professional approach in their work. They have embraced the challenges we have given them and ultimately, they have helped us become more efficient, effective whilst driving down the cost base. NIC Services Group have always delivered on their promises, and we are delighted to have them as a facilities partner.

When our contract with NIC expired recently, we were happy to extend our relationship by a further year based on their performance during the initial two year period. NIC have performed well and we are looking forward to working with them to drive even more improvement in the coming year.

We are very pleased to continue our long-standing relationship with NIC following a recent contract renewal and look forward to them continuing to deliver clean, safe environments for all our users.

We have been very impressed with the level of service provided by NIC since we began working with them. The cleaning standards have been significantly improved, and we find their cleaning teams to be punctual, courteous and they have impressed us with their ‘can do’ attitude.

NIC’s experience within the retail sector and their company ethics was a major factor in us choosing to work with them. We have been impressed with their professional approach and quality service they have provided to our retail locations. The cleaning teams are friendly and efficient, providing an excellent service with minimum disruption to our staff and customers.

We’re proud to be working with fellow Leeds-based company NIC to deliver high standards of cleaning across our estate. Our partnership approach with NIC benefits from one dedicated point of contact and allows us to trial some innovative and sustainable cleaning technologies at our UK sites. We deliver more than 335 million parcels each year to customers across the UK and NIC’s support enables us to continually improve our standards.

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