NIC Services Group is delighted to announce the appointment of Matt Chapman as its new Chief Executive Officer, marking a significant milestone in the continued evolution of one of the UK’s leading facilities management and commercial cleaning organisations.
Matt joins NIC at a pivotal moment in the Group’s journey. Built on sustained organic growth, long-standing customer partnerships and continued investment in people, technology and innovation, the business is exceptionally well positioned for its next phase of development. His appointment further strengthens an experienced executive leadership team committed to delivering long-term, sustainable growth while remaining true to the values and customer-first culture that have defined NIC’s success.
A recognised business leader, Matt brings a wealth of experience in leading high-performing organisations through periods of transformation and growth. His achievements have received national recognition across the wider business community and beyond the facilities management sector, most notably through being named CEO of the Year in 2025 and Social Justice Leader in 2026, accolades that reflect his outstanding leadership, strategic vision and ability to build successful, people-focused businesses. Throughout his career, Matt has championed innovation within facilities management, introducing digital solutions that have transformed service delivery while placing equal emphasis on developing talent, investing in people and creating opportunities for colleagues to thrive.
Matt’s appointment forms part of a planned leadership transition, with Kevin Grace moving from the role of Chief Executive Officer to become Deputy Chairman of NIC Group. In his new position, Kevin will continue to play an instrumental role in shaping the Group’s long-term strategic direction, working closely with the Board and executive leadership team to support future growth while ensuring continuity across the organisation.
During his tenure as Chief Executive Officer, Kevin has overseen one of the most successful periods in NIC’s history. Under his leadership, the business has achieved significant organic growth, strengthened relationships with many of the UK’s most recognised organisations, invested heavily in digital transformation and sustainability initiatives, and further enhanced NIC’s reputation as a trusted partner delivering high-quality facilities management and commercial cleaning services nationwide.
Commenting on the appointment, Kevin Grace, Deputy Chairman of NIC Group, said:
“This is an exciting new chapter for NIC Services Group and one that reflects the confidence we have in our future. Together we have built an exceptional organisation with outstanding people, loyal customers and a culture founded on service excellence, integrity and continuous improvement. Everything we have achieved has been made possible through the dedication of our colleagues across the Group, and I would like to thank every one of them for their commitment.
Matt is an exceptional leader with an impressive track record of delivering growth, inspiring high-performing teams and building enduring customer relationships. His recognition as CEO of the Year speaks volumes about the impact he has made throughout his career. I have every confidence that, under his leadership, NIC will continue to strengthen its position as one of the UK’s leading facilities management providers. As I move into my new role as Deputy Chairman, I look forward to supporting Matt, our Board and our leadership team as we continue building on the strong foundations already in place.”
Speaking about joining NIC Services Group, Matt Chapman, Chief Executive Officer, said:
“I am incredibly proud to be joining NIC Services Group at such an exciting stage in its journey. From my very first conversations with the Board, it was clear this is an organisation built on exceptional people, trusted customer relationships and a culture that genuinely puts service excellence at the heart of everything it does.
The sustained organic growth achieved by NIC is testament to the strength of its people, the loyalty of its customers and the values that run throughout the organisation. Those qualities are earned over many years through consistency, trust and an unwavering commitment to delivering the highest standards.
I am excited to work alongside colleagues across every part of the Group as we continue investing in our people, embracing innovation, strengthening customer partnerships and delivering outstanding service. Together we have an incredible opportunity to build on an already outstanding platform and write the next chapter in NIC’s continued growth story.”
Matt’s appointment further reinforces NIC Services Group’s commitment to investing in leadership, innovation and operational excellence. As customer expectations continue to evolve, the Group remains focused on delivering high-quality, sustainable facilities management solutions while maintaining the agility, responsiveness and customer service that have become synonymous with the NIC name.
John Spencer, Chairman of NIC Group, said: “Leadership transitions are important moments in the journey of any successful organisation, and this announcement represents both continuity and opportunity for NIC Services Group. Kevin Grace has played a fundamental role in shaping the business over many years, leading NIC through a period of significant growth, development and transformation. His commitment, energy and belief in our people have helped create the strong foundations we have today, and I am delighted that he will continue to support the Group in his new role as Deputy Chairman.
The appointment of Matt Chapman as Chief Executive Officer marks an exciting new chapter for NIC. Matt brings exceptional leadership experience, a strong track record of delivering growth and a clear understanding of how innovation, technology and investment in people can drive success. His recognition as CEO of the Year reflects the impact he has made throughout his career and the respect he has earned within the industry.
We are fortunate to have such strong leadership capability within NIC, and I look forward to working closely with both Kevin and Matt as we continue to build on the achievements of recent years. With our talented colleagues, loyal customers and clear strategic vision, NIC Services Group is extremely well positioned for continued growth and success.”
In recent years, NIC has continued to broaden its service offering, accelerate investment in technology and digital transformation, strengthen its environmental and sustainability programmes, and enhance leadership capability across every area of the business. These investments have created a resilient, forward-thinking organisation capable of delivering long-term value for customers, colleagues and stakeholders alike.
The appointment of Matt Chapman represents the next stage of that journey. Supported by an experienced Board and an established senior leadership team, NIC Services Group is ideally positioned to accelerate its ambitious growth strategy while remaining firmly committed to its founding principles of quality, integrity and customer excellence.
As the business looks to the future, its priorities remain clear: investing in people, embracing innovation, strengthening customer partnerships and delivering sustainable growth that benefits customers, colleagues and the communities it serves.
Everyone across NIC Services Group warmly welcomes Matt Chapman to the business and looks forward to the exciting opportunities that lie ahead under his leadership.
