Catch up with Paul Castle – National Sales and Marketing Director

Shaking a Few Branches

 

We have certainly ‘shaken a few branches’ over the last couple of years, turning many heads in the process. Our business has not only grown significantly, its retained many of its long standing clients and enhanced those relationships. We’ve walked away from numerous “not right for us” opportunities whilst developing the best operational delivery team in our industry. In fact, we provided a service to one multi-site client with no missed cleans for over 2 and a half years, nearly 750,000 perfectly delivered 1st time cleans. Excellent service in everything we do is one of our core values.


Hygiene Heroes

 

We remain as true to our core values now as we always have. A couple of them in more recent times have become even more prevalent regarding our people and around honesty. Our people are at the heart of what we do and how we do it. Our Hygiene Heroes campaign during the lockdowns really helped to raise the profile of cleaners during such a challenging time. It was viewed more times than any other similar campaign that followed our lead, and to think we started this campaign to raise the profile of cleaning teams across the UK fills me with immense pride.


Honesty

 

One of the other core values we have stood by is honesty in everything we do. During the pandemic, we agreed, as a business, to never made a penny profit from covid sanitising or decontamination services to our existing clients. And although our business grew during this time with our retail clients, we remained true to that position. Our team is very proud of that fact and would do the same time and time again as a simple matter of principle.


Gre
at Wins, Brilliant Retention

 

Some great contract wins, some fantastic wins in exciting new sectors, and a brilliant retention and contract extension position have enabled the business to invest in some amazing people and technology. And I mean amazing. These investments will pave the way for the next period of our growth and development plan. Our NIC “one source” platform is simply brilliant and unique and will, I am sure, set the benchmark for our competitors.


Great Talent

 

In my team, I’m delighted that we have had a reshuffle and have, because of that, employed some seriously great talent not only in the form of two new Sales directors but also as part of our Post Grad Scheme. I’m looking forwards to being able to help to develop this young and vibrant talent and to learn from them in turn as I watch them become future leaders of NIC.


Growing and Evolving

 

NIC continues to grow and evolve. It continues to disrupt and innovate. It continues in its relentless drive for service and excellence, equality and fairness, and will, I am certain, be one to continue to watch over the next few years. I’m very much looking forwards to it.

 

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Sectors

Car Showrooms and Dealerships

NIC understand the importance of the buying experience to your clients and that the high...

Distribution and Logistics

We understand the importance of distribution within the retail supply chain. This indust...

Education

NIC has a long-standing history within the education sector. With our extensive experien...

Offices

NIC fully understand the importance of providing your staff with a clean, well-maintaine...

Retail

NIC recognise the importance of perception and the customer experience to our clients. I...

Medical

We understand that infection control, hygiene and cleanliness are paramount to the Healt...

Events and Stadia

Customer satisfaction and perception is at the heart of a positive experience at an even...

Hospitality

The Hospitality industry backbone is comprised of customer service, a concept shared by ...

Leisure

At NIC we know how demanding the leisure environment can be. The strict level of hygiene...

Hotels and Housekeeping

NIC recognises that first impressions are crucial within the hotel industry and the pres...

Manufacturing and Industrial

Whether you have a manufacturing plant or factory, we understand that these types of ind...

Student Accommodation

NIC understands the quick student accommodation turn arounds required at the end of the ...
Tesco
Morrison
Sainsbury's
CoOp
BT
NHS
The Yorkshire County Cricket Club
One Stop
Mercure Hotels
Marches School
Mitchells & Butlers
Speedy
Wincanton
CBRE
Hermes
Tesla
Tesco
Morrison
Sainsbury's
CoOp
BT
NHS
The Yorkshire County Cricket Club
One Stop
Mercure Hotels
Marches School
Mitchells & Butlers
Speedy
Wincanton
CBRE
Hermes
Tesla

Testimonials

NIC Services Group Ltd have had a relationship with Tesco for over 30yrs, they have always been competitive, maintained high standards and provided consistent performance…

 read more. Stuart Robbins - Tesco

When our contract with NIC expired recently, we were happy to extend our relationship by a further year based on …

 read more. Pat Brett - Logistics & Finance Manager, Musgrave Retailer Partners, Ireland

We are very pleased to continue our long-standing relationship with NIC following a recent contract renewal and look forward to them continuing to deliver clean, safe environments…

 read more. Mark Johnson - BT Retail, Payphones

We have been very impressed with the level of service provided by NIC since we began working with them. The cleaning standards have been significantly improved and we find their cleaning teams to be punctual, courteous…

 read more. David Ryder- Operations Director, Yorkshire County Cricket Club

NIC’s experience within the retail sector and their company ethics was a major factor in us choosing to work with them. We have been impressed with their professional approach and quality service…

 read more. Steve Alexander - Head Of Property Maintenance - One Stop Stores Limited

We’re proud to be working with fellow Leeds-based company NIC to deliver high standards of cleaning across our estate…

 read more. Wayne Young - Facilities Manager, Hermes UK
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